In only five years, LiveOps has become the market leader for outsource call centers in the Direct Response market.LiveOps has roots in engineerying and entrepreneurship, so their solutions offer unique technology.Below is a comprehensive list of the LiveOps On-Demand Call Center’s key features. The solutions provide quality monitoring, workforce management, agent management, VoIP/telephony management and more. LiveOps solutions are feature rich and secure. Third Party Integration – integrates with CRM and workforce management systems for the most complete service.Reporting & Analytics – up to date reports lets companies see where they are improving and why.Inbound Call Routing – allows managers to direct customers to the agent with the right skills or whomever is available.Interactive Voice Response (IVR) – prompt menu delivers customer to the appropriate agent.Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. More than 300 companies around the world, including, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. The company is privately held and is headquartered in San Francisco, California.Ībout LiveOps LiveOps is the global leader in cloud contact center and customer service solutions. Twilio provides a telephony infrastructure web service in the cloud, allowing web developers to integrate voice and messaging communications into their web, mobile and traditional phone applications. We can't wait to see what they build next."Ībout Twilio Twilio ( the cloud communications company, is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. "We are very proud to help power LiveOps and look forward to the near limitless possibilities of WebRTC development. "We're very impressed with the customer experience that LiveOps was able to create with their Engage product," said Twilio CEO and co-founder Jeff Lawson.
CALLCENTER LIVEOPS SOFTWARE
The solution also speeds up the time to deploy more cost-effective home-based agent services.īecause of the simplicity and ease of LiveOps' Twilio Client powered WebRTC Engage portal, agents can start answering calls just with a browser and broadband connection without the need for a physical phone and no additional software to purchase or download. Inbound and outbound calls are routed directly via a web browser, dramatically reducing costs while enhancing agent experience and productivity. LiveOps Engage with WebRTC enables companies to deliver the best in-app calling experience for PCs, mobile phones and tablets. The solution provides a single browser-based agent desktop to further improve usability, increasing productivity and enhancing the customer experience across all channels on a single screen. LiveOps Engage is integrated with Twilio Client with zero downloads. WebRTC is disrupting the call center industry and we're excited to be leading this disruption."
CALLCENTER LIVEOPS PLUS
The ease of WebRTC combined with the power of LiveOps Engage is enabling contact center decision makers to completely migrate their entire infrastructure to the cloud-contact center plus telephony. "Today's news about our first joint customer is just the beginning. "WebRTC is no longer part of the 'imagine-if-you-will' contact center of the future, it's now part of today's strategic cloud contact center offerings," said Marty Beard, president and CEO of LiveOps. This 500 seat call center is one of the single largest deployments of WebRTC in its young history. The customer chose LiveOps for its integrated multi-channel plus social desktop, LiveOps Engage, and integration with WebRTC powered by Twilio. At the third annual TwilioCon conference in San Francisco, Twilio ( and LiveOps, today announced a strategic alliance in the call center space and their first joint customer, a 500 agent-seat call center provider specializing in order taking for leading U.S.
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